Terms of Business:
1. A Treatment Package is non-transferable.
2. All 6 appointments must be pre-booked. If no changes are made for any of the appointments then you get an extra 15 minutes of treatment added on the last session as a special thank you.
3. The package can be used for a total of 6; 30, 45, 1hr, 1hr 15 or 90 minute treatments. The session time must be decided at the outset. You may use the package for any treatment Reflexology, Japanese Reiki, Koryo Hand Therapy or Ear Reflexology or Relaxation/DRU Yoga individual lesson where there is appropriate time for that therapy. Simply discuss your needs with your therapist.
4. Rescheduling is allowed provided at least 24 hours notice is given.
If 24 hours is not given then you agree to pay the £30. This is to maintain fairness and parity with all other clients.
5. If you reschedule with less than 24 hours notice more than 2 times total during your block of sessions then you lose your free session. Remember you have not paid any more for each session!
6. Apongs or ear reflex balls are not included in the price of the package.
24 Hour Rule!
In order that we can continue to provide all our highly valued clients with exceptional service we have decided to utilise the 24 hour cancellation rule.
A £30 fee will be charged if a client cancels/reschedule in the 24 hours before their appointment.
To cancel or reschedule please text or phone 07896 047 660 and leave a message.
Emails are not acceptable
To be fair to all clients there are no exceptions to this rule.
No Show Policy
If a client does not turn up for an appointment there will be a No Show Fee of 50% of the treatment cost. This is a fair representation of the time spent setting up the room, waiting 15 minutes for the client, and then time spent rescheduling a new appointment!
PRIVACY (& CONSENT) NOTICE: YOUR PERSONAL INFORMATION – GENERAL DATA PROTECTION REGULATION (GDPR) (Updated as of June 2026)
Paradise Clinic Aberdeenshire
This privacy information tells you what personal information I gather from you either in person or via my website, why I gather it, and what your rights are.
Our contact details
Therapist’s Name/Identity: Dr Melanie Jones PhD
Therapist’s Contact Details: 07896047660 & drjones@paradiseclinic.co.uk
Address: Paradise Clinic 2 Paradise Rd, Kemnay AB515NB
Data Controller Contact Details: Dr Melanie Jones PhD
The type of personal information we collect
In order to give professional reflexology and other treatments and yoga classes and sessions I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. The information to be held is:
- Your contact details (email, phone number, home address, date of birth) to allow me to contact you and handle bookings.
- Medical history and other health-related information if you chose to fill out the online forms before your appointment for me to create a treatment plan.
- Treatment details and related notes if you choose to fill out my online consultation form.
How we get the personal information and why we hold it
The personal information we obtain and process is provided to us directly by you for one of the following reasons:
- Your information will be used to assess suitability and provide information for any of the treatments, yoga classes/sessions you take and/or advice or recommendations I give because of your treatment.
- To manage appointments, bookings & communication with you.
The information to be held is:
Contact details (such as your name, telephone number and email address).
Medical history and other relevant health information provided during your initial consultation and through any online or physical forms you choose to complete.
Treatment records, session notes and information relating to your ongoing care, which may be recorded after each consultation or session.
Information submitted through our website for enquiries, bookings and treatment planning purposes.
I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.
Lawful Basis for holding and using Client Information
Under the UK General Data Protection Regulation (UK GDPR) and as a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics, the lawful basis and requirement I rely on for processing this information are for:
(a) Your consent. You can remove your consent at any time. You can do this by contacting Dr Melanie Jones PhD (drjones@paradiseclinic.co.uk or 07896047660).
(b) We have a contractual obligation
(c) We have a legal obligation:
1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)
1.2. Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
1.3. CNHC requirements to retain information for 8 years
(d) We have a vital interest
(e) We need it to perform a public task
(f) We have a legitimate interest (e.g to provide you with the best possible treatment options and advice).
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
Protecting your Personal Data – How we store your personal information
I am committed to ensuring that your personal data is secure. To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. I will contact you using the contact preferences you have given me.
I will keep your information (contact details, health & medical details) for the following ‘claims occurring’ insurance: (records to be kept for 8 years after last treatment)
- law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
- CNHC requirements to retain information for 8 years
Your data will not be transferred outside the EU without your consent. After 8 years we will dispose of your information by deletion of records and physical shredding of any paper documentation I may have related to your personal and health data.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances (such as direct marketing purposes).
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights and have the right to withdraw consent at any time where processing is based on your consent. If you make a request, we have one month to respond to you.
Please contact us at (07896047660, drjones@paradiseclinic.co.uk or Paradise Clinic 2 Paradise Rd, Kemnay AB515NB) if you wish to make a request.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of these rights, please use the contact details given above.
THERAPIST’S RIGHTS
If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
Your therapist must keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
Your therapist can move their records between their computers and IT systems without your permission if your details are protected from being seen by others.
How to complain
- If you have any concerns about our use of your personal information, please refer to our GDPR Complaints Procedure Document here: GDPR_Complaints_Procedure_Paradise_Clinic_Aberdeenshire.doc. Furthermore you are also welcome to contact the Information Commissioner’s Office; their contact details are at: www.ico.org.uk
Client agrees that they have read this privacy policy before sending in any personal data.
I have read this privacy policy and understand that you will hold and use my personal information, using it in order to provide me with the best possible treatment options and advice in line with the statements above.
Terms and Conditions
(1) Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.
(2) Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.
(3) Licence to use website
You may view, download for caching purposes only, and print pages or other content from the website, provided that:
(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;
(4) Limitations of liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
(5) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password. We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
(6) Variation
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
(7) Entire agreement
These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
(8) Law and jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
(9) Our contact details
The full name of our company is Paradise Clinic and our address is, Paradise Clinic {No2}, Corner, High St & Paradise Rd, Aberdeenshire, AB51 5NB. You can contact us by email to drjones@paradiseclinic.co.uk.
