Terms and Conditions:
1. A Treatment Package is non-transferable.
2. All 6 appointments must be pre-booked. If no changes are made for any of the appointments then you get an extra 15 minutes of treatment added on the last session as a special thank you.
3. The package can be used for a total of 6; 30, 45, 1hr, 1hr 15 or 90 minute treatments. The session time must be decided at the outset. You may use the package for any treatment Reflexology, Japanese Reiki, Koryo Hand Therapy or Ear Reflexology or Relaxation/DRU Yoga individual lesson where there is appropriate time for that therapy. Simply discuss your needs with your therapist.
4. Rescheduling is allowed provided at least 24 hours notice is given.
If 24 hours is not given then you agree to pay the £30. This is to maintain fairness and parity with all other clients.
5. If you reschedule with less than 24 hours notice more than 2 times total during your block of sessions then you lose your free session. Remember you have not paid any more for each session!
6. Apongs or ear reflex balls are not included in the price of the package.
24 Hour Rule!
In order that we can continue to provide all our highly valued clients with exceptional service we have decided to utilise the 24 hour cancellation rule.
A £30 fee will be charged if a client cancels/reschedule in the 24 hours before their appointment.
To cancel or reschedule please text or phone 07896 047 660 and leave a message.
Emails are not acceptable
To be fair to all clients there are no exceptions to this rule.
No Show Policy
If a client does not turn up for an appointment there will be a No Show Fee of 50% of the treatment cost. This is a fair representation of the time spent setting up the room, waiting 15 minutes for the client, and then time spent rescheduling a new appointment!
PRIVACY (&CONSENT) NOTICE: YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)
This privacy information tells you what personal information I gather via my website, why I gather it, and what your rights are.
Therapist’s Name/Identity: Dr Melanie Jones PhD
Therapist’s Contact Details: 07896047660 & drjones@paradiseclinic.co.uk
Address: Paradise Clinic 2 Paradise Rd, Kemnay AB515NB
Data Controller Contact Details: (Dr Melanie Jones PhD)
The Purpose of Processing Client Data
In order to give professional reflexology and other treatments and yoga classes and sessions I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings. You can also choose to fill in the online forms so I can see your medical information prior to making up a treatment plan
Lawful Basis for holding and using Client Information
As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is
- my requirement to hold your information for the following legal reasons
- ‘claims occurring’ insurance
- law regarding children’s records
- CNHC requirements to retain information
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
What information I hold and what I do with it
In order to give treatments and yoga classes/sessions I will need to ask for and keep information about your health. I will only use this for informing treatments and yoga classes/sessions and any advice I give as a result of your treatment. The information to be held is:
- Your contact details
- Medical history and other health-related information (which I will take from you at first consultation)
- Treatment details and related notes (which I will take after each consultation)
I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.
How Long I Retain Your Information for
I will keep your information for the following ‘claims occurring’ insurance: (records to be kept for 8 years after last treatment)
- law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
- CNHC requirements to retain information for 8 years
Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you give me in relation to:
- Appointment times
- Treatment/Class information or information related to your health
- Special offers and promotions (you may unsubscribe from this at any time)
Your Rights
GDPR gives you the following rights:
- The right to be informed:
To know how your information will be held and used (this notice). - The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it. - The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete. - The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you - The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information - The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
- The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes. - Rights in relation to automated decision-making and profiling.
- The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk
THERAPIST’S RIGHTS
Please note:
- if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
- Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
- Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
Client agrees that they have read this document before sending in any personal data.
I have seen this document and understand that you will hold and use my personal information, using it in order to provide me with the best possible treatment options and advice in line with the statements above.
(1) Introduction
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.
(2) Intellectual property rights
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.
(3) Licence to use website
You may view, download for caching purposes only, and print pages or other content from the website, provided that:
(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;
(4) Limitations of liability
The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
(5) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password. We may disable your user ID and password at our sole discretion OR if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.
(6) Variation
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
(7) Entire agreement
These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
(8) Law and jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
(9) Our contact details
The full name of our company is Paradise Clinic and our address is, Paradise Clinic {No2}, Corner, High St & Paradise Rd, Aberdeenshire, AB51 5NB. You can contact us by email to drjones@paradiseclinic.co.uk.
